The first thing we do when we go into a customer’s home, we interview customer and listen very closely to what they’re looking for. Once we know their needs, their environment and their budget, we try to educate our customer, teach them about the different types of flooring, including hardwood flooring, Travertine, marble, porcelain or ceramic tile and even carpeting.

What we don’t want them to do is to throw good money at a bad problem.

There’s a lot of misinformation out there, and we try to help people understand the real issues.We usually spend a good d...